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| 1. Why
do I need an Extended Warranty?
High costs of parts
and service labor.
can repair the product you purchase many times until it is no longer
repairable, then it will be replaced with the same product of its
like kind and quality.
affordable price, you will get many benefits:
replacement of product, failure of normal operation within coverage
period at our option. Exclude all physical damaged or warranty void.
No lemon policy. If
the product fails three times for the same reason (outside the
manufacturer's warranty), it will be replaced.
deductible. 100% coverage on parts and labor for a 1 or 2-year
period (depend on your choice).
Warranty should be purchased at the same time when you buy the
product (as a bundle to the product).
the product is received within the service plan period and is found
to be defective, RAP4 will repair or replace the defective product.
will be new, rebuilt, or non-original manufacturer's parts that
perform to the factory specifications of the product at our option.
If a product is no longer available, we will replace it with a
product of equal or better value.
In all cases,
returned product must be shipped prepaid with a copy of the invoice.
RAP4 reserves the right to refuse merchandise that is not meeting
the above requirements.
There is no renewal
after the Extended Warranty is expired.
TERMS AND CONDITIONS:
The following contract becomes effective at Date of Purchase (D.O.P.) of
Extended Warranty. RAP4, will furnish labor and replacement parts
necessary to maintain the product specified in this contract in
operating condition during the term of the contract provided such
service is necessitated by product failure during normal usage. RAP4, at
its sole discretion, may either repair or replace the product covered
under this contract at our sole option. When a product is no longer
available, RAP4 will provide a similar product of equal or better. If
RAP4 chooses to replace the product, a new, rebuilt, or non-original
manufacturer's product of like kind and quality will be provided to the
contract holder. The term of this contract begins at date of purchase of
Extended Warranty and runs concurrently and beyond the manufacturers
parts and labor warranty up to 2 years. This contract may not be
refundable, renewable or cancelable.
| 5. WHAT
IS NOT COVERED:
Periodically or consumed parts during the life of the product such as
but not limited to loss or damage resulting from external causes such as
dropped product, collision with any object, fire, flooding, sand, dirt,
windstorm, hail, earthquake or damage from exposure to weather
conditions, misuse, abuse, damage occurring during transport. All
preventive maintenance recommended by the manufacturer to maintain the
product in operating condition is the responsibility of the contract
holder; loss or damage resulting from failure to provide recommended
maintenance is not covered under this contract. RAP4 makes no other
expressed or implied service with respect to your RAP4 products, other
than limited service set forth above. In no event will RAP4 be liable
for any direct, indirect, consequential, or incidental damages arising
out of the use or inability to use such product.
| 6. WHAT
TO DO IF PRODUCT REQUIRES SERVICE:
Email firstname.lastname@example.org or Call our
Customer Service Department at (408) 727-3144 during business hour and
explain the problems to obtain a Returned Merchandise Authorization
RA Online. Please have your original Extended Warranty invoice
available when calling for service. All RA numbers issued are good for
fifteen (15) days from the date of issue. Prepaid shipping is required
for all returning products. The approved RA number must be clearly shown
on the shipping label.