FAQ

There are 4 ways you can place an order:
1. Online - please go to http://www.rap4.com/os
2. By email - please send email to salesdept@rap4.com
3. By phone - please call (408) 434-0434 - select option 1
4. In store - please visit our store at:
2215 Ringwood Avenue
San Jose, CA 95131

What payment method do you accept?

Visa, MasterCard, PayPal, Check, Money Order, Bank Wire Transfer, Western Union

What is Payer Authentication?

Our convenient, hassle-free payer authentication service gives you the online payment security offered by Verified by Visa and MasterCard SecureCode programs, plus optional additional fraud screen protection, via one easy connection. These card programs verify the cardholder's identity directly with the card issuer in real-time to increase payment security and reduce the risk of credit card fraud. For more information about these programs, please visit http://www.visa.com/verifiedbyvisa/ and http://www.mastercard.com/securecode/

How can I ship my order to a different address other than my billing address?

If you're paying with credit card, you must enroll with Verified by Visa or MasterCard SecureCode. For more information about these programs, please visit http://www.visa.com/verifiedbyvisa/ and http://www.mastercard.com/securecode/
For other payment methods, you don't need to do anything else.

Do you ship internationally?

Yes, we ship worldwide.

How can I check my order status?

Please go to http://www.rap4.com/os, login to your account and click on 'Order Status'

What is your daily shipping cut off time?

Monday to Friday at 2:00PM PST

How can I track my order?

Please go to http://www.rap4.com/os, login to your account and click 'Order Status'
Select the order you want to track and click 'View'
Under 'Order Tracking', click 'Track your package'

How do I request a product return or exchange?

Please go to http://www.rap4.com/os, login to your account and click 'My Account'
Click 'show all orders' for 'Order History'
Select the order which has the item(s) you want to return/exchange and click 'View'
Click 'Request for Return/Exchange' next to the item you want to return/exchange
Fill out the form and click 'Submit'

What is RAP4 customer loyalty discount?

RAP4 customer loyalty discount gives our customers great discounts on subsequent purchases. The program is designed with our returning customers in mind and awards each and every customer for their patronage. For more information, please visit http://www.rap4.com/paintball/rap4_clp.html

What is RAP4 affiliate program?

RAP4 affiliate program convert your web site traffic into cash! We simply pay you 10% commission on each sale referred by you. Join today and let your web site work for you. For more information, please visit http://www.rap4.com/paintball/os/affiliate_info.php

Where can I find a place to play paintball?

To find a paintball field in your local area, please go to http://www.rap4.com/paintball/game/

Do you have a dealer or wholesale discount program?

Yes, we offer wholesale discount to dealers worldwide. To apply for a wholesale account, please visit http://www.rap4.com/paintball/wholesale.html

Where can I get your banner and logo to add to my website, myspace, or facebook accounts?

You can download our banner and logo at http://www.rap4.com/paintball/media.html

Where I can find your user manuals?

Our user manuals can be found at http://www.rap4.com/operation/

Do you have discount program for active military or law enforcement personnel?

Yes, we do offer discount program for active military or law enforcement personnel. For more information please contact us at

salesdept@rap4.com

Does the holster come with the option to wear it on your hip/belt in stead of just on your leg?

Yes, a leg/thigh holster has option to wear on your hip/belt

I was wondering if the US Army Project Salvo M4 Carbine RIS Bipod Adapter is needed along with the US Army Project Salvo M4 Car

The bipod adapter is included with the US Army Project Salvo M4 Carbine RIS Bipod with 45 Degree Swivel

Can I still get the Package deal of the week at the discounted price if I buy it in your store instead of buying it online?

Yes, you can get the same deal online if you buy in store

Why are my paintballs breaking?

There are a number of reasons that balls are breaking some of which are:

1. The ideal playing temperatures for paintballs are: 59 to 86 F (15 to 30 C) and 40 to 50% relative humidity. Paintballs are temperature/humidity sensitive and can expand and are binding at the magazine feed neck

2. Marker velocity is too high

3. Bolt has sharp edges

4. Barrel is dirty or damaged

5. Paintballs are too brittle

6. Bad hammer o-ring (jack hammering)

7. Ball detent is in too far

Why is my T68 leaking?

See Video Links:

http://www.paintballtree.com/video/RAP4_T68_Guide_to_Break_down_and_Replace_the_Internal_Seals_to_fix_any_possible_leaks

http://www.paintballtree.com/video/Why_is_my_T68_leaking_air

How do I adjust my T68 Gen6 velocity?

See Video links:

http://www.paintballtree.com/video/RAP_How_to_Adjust_the_Velocity_on_a_T68_Paintball_Gun

http://www.paintballtree.com/video/How_to_adjust_my_T68_Velocity_setting

Answer: To increase the velocity, turn the screw below the air source adapter clockwise. To decrease, counter-clockwise

How to install my A5 m4 carbine barrel kit?

Answer:

Step 1: Twist to loosen the muzzle brake.

Step 2: Separate the muzzle brake from the barrel.

Step 3: Loosen the front sight fixing screw.

Step 4: Separate the front sight from the barrel.

Step 5: Loosen the rear cap fixing screws (3x).

Step 6: Separate the front and rear caps from the hand guard.

Step 7: Separate the top and bottom hand guard covers from the barrel.

In Summary: Remove factory barrel, screw on new barrel kit. Loosen front sight, loosen rear hand guard cap (screw in the middle). Adjust front sight and hand guard. Tighten set screws.