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RAP4's MISSION STATEMENT
Our market is paintball; our products are as specialized as our customers; our goal is customer satisfaction. We will provide valuable tactical products to military, law enforcement, and other highly sophisticated end users who demand nothing less than the best.
RAP4 - as real as it gets! |
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Please contact
manager@rap4.com if you
have any questions, suggestions or comments. |
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| What RAP4 customer say about our service: |
| All I can say is amazing. I just want to
thank everyone from RAP4 who has helped me out with any question I have
had about your products...which have been alot..lol...within 24 hrs I
get a response...sometimes 20 min!!!! so I just want to say that the
service is amazing.....just amazing and look forward to all my future
purchases through RAP4....you have made me a loyal supporter of your
products and service....HOPE TO SEE RAP4 AT LIVING LEGENDS 3 IN JOLIET
IL (CHICAGO) THIS MAY!!! THANKS AGAIN. - John Schulte |
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| Real Action Paintball stands as a model
of both customer service and dedication to their industry. Being an e-tailer
gives them the opportunity, quite frankly, to shrug off any obligation
for customer service. However they do not do this; rather, they take it
very seriously. While being incredibly discontented with my order from
them (for various reasons that they were only remotely responsible for)
I fired off an acidic email to their service department that spared no
hyperbole in portraying my anger. In a courteous and prompt manner they
quickly credited my account to a perfectly acceptable tune. Their
reasoning was that I am a valued customer. I believe they mean it; I am
certainly going to return. I am not one to usually do something like
this review but I am absolutely compelled here. This company reminds me
that there is, in fact, such a thing as integrity in the marketplace. -
Adam Gates |
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Vincent has been helping me with special
requests and multiple questions. Each of which he has fulfilled and
answered with uncharacteristic thoroughness. For a first time customer,
who was initially very skeptical about your product, I feel that I have
indeed made the right choice for a quality paintball marker.
Keep up the great work! - Nathanial S. Schueth |
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| My name is John and i had a question
about one of your products. So i decided to E-mail your sales devision
to find an answer. Within one day i got an answer from a man named
Vincent. He was the nicest and most helpful guy i have talked to. He was
always asking if i had questions and because of him this will definatly
not be the last product i buy from RAP4. Thank you for all of your help.
- John Hruza |
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I just wanted to thank you guys for an
amazing gun. I got it like 1 hour ago and I was testing it. Reliable
blowback with m4 looks and great performance. From my 1 hour experience
I can tell that taking it apart for cleaning (no it did not break a ball
in rapid fire clip after clip) is a piece of cake. T68 is a masterpiece
and now I realize what I pay for - quality....
...Finally I want to say that I am sold. You got yourself a customer and
I will recommend you to anyone. I will extensively test the gun in harsh
conditions and see how resistant and how well performing it is. I will
get the shotgun next but this will be after summer after extreme testing
of T68. - Dariusz Konopka |
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My name is Tim Morgan. I called your product
support department earlier today and I spoke to Jim. I wanted to let you
know that he was EXTREMELY helpful. I have always heard great things
about your support but I was amazed at how well he knew the
systems and his ability to translate the directions and support into
"Average Joe" Terms. Anyway, I just wanted to let you how great your
staff
truely is. Thanks for the great support. -Tim Morgan |
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