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Shipping, Returns & Warranty

At RAP4.com we take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.


Shipping Information

  • Order Processing and Shipping time begins after the order verification process has been completed.
  • If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at RAP4.com. A minimum fifteen percent (15%) restocking fee may be charged.
  • All orders shipping to Hawaii or Alaska are shipped UPS 2-Day Air. Due to U.S. federal law, we cannot ship CO2 to Hawaii or Alaska.
  • We ship internationally to over 100 countries world wide.
  • International shipments might be subjected to brokerage fees, duties, and taxes depending on the country and carrier. Please note that these fees are not included in your shipping fee.
  • We ship to APO and FPO addresses, please contact salesdept@rap4.com for information
  • All custom gun and custom accessory orders may have a delay of 1-2 weeks.
  • All orders placed will be shipped under "FOB origin" shipping term which indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave RAP4's premises unless otherwise stated on the invoice.

International Shipping Insurance Policy for United States Postal Service (USPS)

  • Please be advised that certain countries do not have shipping insurance through United States Postal Services (USPS). The countries listed below do not have USPS shipping insurance coverage:
    Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Georgia, Ghana, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Liberia, Libya, Mali, Mauritania, Mexico, Morocco, Moldova, Niger, Nigeria, North Korea, OFAC Restricted Countries, Oman, Pakistan, Papua/New Guinea, Paraguay, Qatar, Russian Federation, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zaire, and Zimbabwe.
  • Shipping insurance coverage for lost, stolen, and damage orders are available for countries not listed above.
  • Customers will be held responsible for their own uninsured orders; RAP4 is not responsible in any way for lost, stolen, or damage of uninsured orders. If your order is deem uninsurable under Discount Shipping Insurance's policy, RAP4 recommends that you select United Parcel Services (UPS) for your shipping method. All orders shipped by UPS will have shipping insurance.

Delivery Time and Tracking Information

  • If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air.
  • If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days.
  • Money Orders are treated as cash and are processed without delay.
  • RAP4.com cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.
  • If you have a time-based shipping need, you must call and request this in advance. RAP4.com. will then issue you a confirmation number and we will do our best to meet your time-line.
  • All UPS shipments will receive a live tracking number.
  • Only USPS Express Mail shipment will receive a live tracking number.

Calculate Shipping Cost

  • Your shipping cost depends upon the options you choose.
  • Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • Oversized items have an additional shipping charge.
  • Brokerage fee and tax may apply to certain international countries when the package is delivered, this fee will NOT be applied by RAP4 when you place the order. This fee will be determined at the custom office in your country.

Backorder Policy 

  • Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
  • All backorder items will be shipped using ground service unless other arrangements are made.
  • Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
  • If you have received a partial shipment and do not want the backordered item(s) please call us immediately at  (408) 434-0434 
Order Verification
 
  • Because of the nature of the products that RAP4.com supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
  • Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
  • Processing of an order will take between 24 and 48 hours during regular business days, 8:00 AM to 2:00 PM Pacific Standard Time, Monday through Friday. Shipping time is calculated after order processing and verification is complete.
  • Delays or cancellation of orders may be the result of the following:
    • Payment by check. Your order will not be shipped until the check has cleared (usually 10 business days.)
    • Ship to and bill to addresses do not match.
    • Cardholder name and ship to name do not match.
    • No immediate response or verification from e-mail or telephone numbers supplied by you.
    • Declined or rejected credit card due to failed address verification
    • Declined or rejected credit card due to insufficient funds.
    • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.

      Order verification protects our CUSTOMERS from FRAUD. So, please be patient.
Return Policy
  • Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
  • Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
  • All returns MUST be accompanied by an RMA number or they will be refused.
  • All returned merchandise must be UNUSED, in NEW condition and in it's original packaging.
  • Incomplete returns will be subject to additional return charges
  • Returns will not be accepted after 30 days.
  • The approved RMA number must be clearly shown on the shipping label
  • If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
  • Special orders or custom-made items are not returnable.
  • Refurbish items are not returnable.
  • Paintballs may not be returned.
  • Shipping charges are not refundable.
  • Returned merchandise will be charged a 15% restocking fee.
  • Customer assumes responsibility for any shipping charges on returns.
  • Packages that are rejected by the consignee or government agencies will be subject to a 25% restocking fee and if applicable all return shipping fees will be deducted from your credit.
  • It is the responsibility of the consignee to know all your local laws, we are not responsible for seizures processed by Customs due to the consignee’s government laws.
  • Your authorized return for warranty/repair will be processed within 10 to 14 business days of receipt

NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or RAP4 and we will do our best to have the manufacturer issue a replacement for you.
Please go to http://repair.rap4.com more information or If you have any questions, please call  (408) 434-0434 

Clearance Items Policy

  • Clearance items are often offered at a significantly reduced cost in our "Clearance" section of our website
  • Clearance items may have cosmetic defects such as scratches, missing buttons, mis-aligned stitching, mismatch color sets, print might be slightly off, etc.  These products are often either excess inventory, open box, products that have been discontinued, or missing minor accessories or parts.  
  • Products sold in the Clearance section of our website are sold "as-is".  
  • There is a "No Return" policy for all Clearance Items

All returns must be sent to the following address:

RAP4
Attn: RMA Dept - [RMA number]
7700 Arroyo Circle
Gilroy, CA 95020

How to get a RMA number for return/repair/service

  • Please go to http://www.rap4.com/store/paintball and login into your account.
  • From there click on "Order Status"
  • Click on "View Order"
  • Click on "Return/Exchange" and fill out the RMA request form
  • A RAP4 representative will contact you if any further information or details are needed to issue an RMA number.
  • If approve, a RMA number will be issued within 1-3 business day
  • This form http://www.rap4.com/repair must be filled out completely and accompanied with your item
  • If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number.
  • Write your RMA number in large lettering next to your return address on the box, this will help speed the process.
  • All RMA numbers issued are good for fifteen (15) days from the date of issue.
  • Prepaid shipping is required for all returning products.
  • The approved RMA number must be clearly shown on the shipping label
  • If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
  • We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.
Refunds on Returns
  • After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
  • A RAP4 representative will contact you if any further information or details are needed to complete the RMA.( photos, videos, etc…)
  • If the items do not meet those conditions, they will be returned to you at your expense.
  • If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
  • Please allow a week for the refund to appear on your credit card.
  • We will not refund you for items damaged in shipping due to your incorrect packaging.

 

Warranty
This is a general limited warranty information only, it may be updated and changed at anytime.

  • X-Power and T68 Rifles have a 5 year limited warranty- please check your manual for more details.
  • RAP4, RAP5, RAP17, RAP226, RAP47, T16 rifle, and T68 pistol have 1 year limited warranty - please check your manual for more details.
  • All other markers and products are warranty by the manufacture, please contact the manufacture for specific details.
  • All accessories, including: grenade launcher, grenade, mine, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel all other accessories not mention here have a 30 day limited warranty.

This Limited Warranty applies only to products manufactured by RAP4. The Limited Warranty does not apply to any non-Manufactured RAP4 products. Manufacturers or suppliers other than RAP4 may provide their own warranties to the purchaser. This warranty does not apply to: a) damage caused by failure to follow instructions relating to product’s use or the installation of components; b) damage caused by accident, abuse, misuse, or other external causes; c) damage caused by service performed by anyone who is not a RAP4 representative; d) accessories used in conjunction with a covered product; e) a product or part that has been modified to alter functionality or capability; f) items intended to be periodically replaced by the purchaser during the normal life of the product including items without limitation.

Product Photo Image

Images on the website are for reference only. Actual product may vary.

Please note that on some items, the photo image may differ slightly from the detailed description of the product. Feel free to contact us if you need clarification on an item.

Shipment Discrepancies:

Discrepancies such as missing item, errors in quantity, and incorrect item shipped must be reported within 7 days of the receipt of shipment to the RMA Dept at this email address rmadept@rap4.com. Please indicate your order number, provide a summary of the issue(s), quantities of discrepancies, and any requested information to process your request.

For items damage during shipping: If a box looks damaged upon receipt, let the driver know about the situation immediately and contact the RMA Dept at this email address rmadept@rap4.com for further instruction. For insurance claims purposes, please do not discard any damaged boxes during the claims process; the carrier may request this for further investigation.

For domestic U.S. customers that have missing, incorrect, damaged, and/or defective items:
It is the customer's responsibility to notify RAP4 immediately after receiving any discrepancies with the order. If applicable, customers will need to supply evidence to RAP4 of the discrepancy. RAP4 will cover standard/ground shipping charges both ways for item(s) with discrepancies issues within 7 days from the date customer receives the order. Any discrepancies discovered within 8-30 days from the date received, the customer will be responsible for covering charges sending the item(s) to RAP4 for exchange/repair and RAP4 will cover standard/ground shipping charges for the exchange/repair item(s) to be sent back to the customer. Any discrepancies discovered after 30 days from date customer receives their order, customer will be responsible for shipping charges both ways.

For dealers: Please note that RAP4 will only be responsible for discrepancies deriving from the initial shipment. It is the dealer's responsibility to perform an inspection on the accuracy of the items upon receiving. RAP4 will not be responsible for covering charges or replacing items resulting from missing, incorrect, and/or damaged if the items were shipped by the dealer to its customers.

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